Job Description
Job Summary
• We are seeking ambitious, customer-focused, and results-driven graduates to join our Executive Trainee (Financial Services Associate) – Personal Banking Program.
• This entry-level opportunity is designed for recent graduates who are passionate about building a rewarding career in banking and financial services.
• Successful candidates will receive hands-on training and practical experience in customer acquisition, relationship management, sales, and financial product advisory while supporting the growth of the bank's Personal Banking portfolio.
Key Responsibilities
• Identify and acquire new customers for Personal Banking products and services.
• Promote and market savings accounts, current accounts, fixed deposits, and other retail banking products.
• Cross-sell consumer loans, debit cards, digital banking solutions, and other value-added financial services.
• Build and maintain strong customer relationships through excellent service delivery.
• Educate customers on available banking products and digital channels.
• Generate quality leads and convert prospects into active customers.
• Meet and exceed assigned sales and customer acquisition targets.
• Conduct market visits, customer engagement activities, and business development initiatives.
• Ensure compliance with regulatory requirements and internal banking policies.
• Prepare daily, weekly, and monthly sales and activity reports.
• Resolve customer inquiries promptly and escalate complex issues where necessary.
• Maintain accurate customer records and documentation.
Requirements
• Bachelor's degree (minimum of Second Class Lower) or Higher National Diploma in any discipline.
• Completion of the National Youth Service Corps (NYSC).
• 0–2 years of work experience (fresh graduates are encouraged to apply).
• Strong communication and interpersonal skills.
• Excellent customer service orientation.
• Good negotiation and persuasion skills.
• Ability to work independently and collaboratively within a team.
• Basic proficiency in Microsoft Office applications.
• Strong analytical and problem-solving abilities.
• High level of integrity, professionalism, and attention to detail.
Preferred Skills:
• Sales and marketing aptitude.
• Relationship management skills.
• Presentation and communication skills.
• Business development capabilities.
• Time management and organizational skills.
• Adaptability and willingness to learn.
• Ability to work under pressure and achieve performance targets.
