Job Description
Reports To: General Manager - Regional Operations East
Division: Sales and Distribution
Mission:
• To demonstrate a strong competence in business analysis, business performance reporting, project management, planning, performance tracking and gaps analysis.
• Coordination of regional sales activities, liaising with RGM, and HQ business support team on regional input and deliverables.
• To mine and manage data aimed at providing insights for optimal regional performance.
• To generate and regularly update performance dashboards and charts for the different Sub-regions in the region.
Description:
• Develop regional sales forecasts based on subscription growth, churn rates, and revenue per user (ARPU).
• Monitor sales performance against revenue performance and identifying gaps and opportunities.
• Analyze site profitability by customer and ARPU segmentation.
• Evaluate cost structures associated with sales campaigns, and customer acquisition.
• Track and monitor GC to MoMo wallet conversion ratio
• Track and analyze variances in regional sales scheme and suggest corrective actions.
• Evaluate Devices performance productivity against target for trade partners and CCR’s in the retail space
• Collaborate with regional cross functional teams for shared goals execution and strategic initiatives deployment.
• Design and maintain dashboards for tracking sales performance metrics such as gross additions, churn, and ARPU.
• Conduct root cause analysis for underperforming team members/sales areas and propose solutions.
• Track RD’s performance across KPI’s.
• Generate, Collect, analyze and interpret a wide variety of revenue data to develop daily/weekly /monthly reports/dashboards for the team (SR, SL, RD’s etc) for business reviews.
• Monitor customer satisfaction (NPS, CSAT) and propose initiatives to address pain points.
• Assess the effectiveness of regional promotional campaigns in driving subscriber growth.
Education:
• First degree in Economics, Business Administration, Actuarial science or any related discipline
• Data Analytics skills required.
• Good written and spoken English
Experience:
3-7 years’ experience in Data Analytics/Management and/or Processes Management
• Experience working in a medium organization:
• Reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage.
