Key Account Manager (Banking & Financial Institutions) at Strivo Labs

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Key Account Manager (Banking & Financial Institutions) at Strivo Labs

Strivolabs

Sales

Today
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Lagos Full Time IT & Telecoms Confidential
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Experience Level: Senior level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5
Job descriptions & requirements

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• Company:

• Location: Nigeria

• State:

• Job type: Full-Time
Job category:

At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialise in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation.
We Are Recruiting To Fill The Position Below
Job Title: Key Account Manager (Banking & Financial Institutions)

Location: Lagos

About The Job

• We are seeking a highly driven and commercially focused Business Development Manager / Key Account Manager (BDM/KAM) to drive strategic partnerships and revenue growth across the banking and financial services sector.

• The ideal candidate will have a proven track record of selling B2B technology or financial solutions to banks, fintechs, microfinance banks, finance companies, and other financial institutions.

• This role is responsible for identifying new business opportunities, acquiring enterprise clients, managing strategic accounts, expanding existing relationships, and ensuring exceptional customer experience throughout the client lifecycle.
The successful candidate will serve as a trusted advisor to clients while working closely with internal teams to deliver value, maximize account profitability, and support the company’s long-term growth objectives.

Key Responsibilities
Business Development & Revenue Growth:

• Identify, develop, and close new business opportunities within the banking, fintech, and financial services industry.

• Build and execute strategic sales plans to achieve revenue and growth targets.

• Prospect and engage decision-makers across banks, fintech companies, microfinance banks, insurance firms, finance houses, and other financial institutions.

• Prepare compelling proposals, presentations, commercial offers, and business cases.

• Lead contract negotiations and close high-value enterprise deals.

• Maintain a healthy sales pipeline and accurately forecast business opportunities.
Achieve monthly, quarterly, and annual sales targets.

Key Account Management

• Manage and grow relationships with assigned strategic accounts.

• Act as the primary relationship manager for key clients.

• Understand client business objectives and recommend suitable products and solutions.

• Drive account growth through upselling, cross-selling, and expansion opportunities.

• Conduct regular business review meetings with clients.

• Monitor account performance, profitability, and customer satisfaction.
Ensure high client retention through proactive relationship management.

Client Engagement & Service Delivery

• Coordinate with Product, Operations, Customer Experience, Technology, Compliance, and Finance teams to ensure seamless service delivery.

• Ensure prompt resolution of client issues, concerns, and escalations.

• Support client onboarding, implementation, and adoption of products and services.
Monitor service quality against agreed service levels and identify improvement opportunities.

Strategic Partnerships & Market Development

• Build and maintain strong relationships with industry stakeholders and strategic partners.

• Identify emerging opportunities within the financial services ecosystem.

• Monitor competitor activities, market trends, and customer needs.
Provide market intelligence and customer feedback to influence product development and business strategy.

Sales Operations & Reporting

• Maintain accurate records of client interactions, sales activities, and opportunities using CRM tools.

• Prepare periodic sales reports, forecasts, and account performance updates.

• Track customer engagement, commercial performance, and revenue metrics.

• Follow up on invoices, collections, and account reconciliations where necessary.
Ensure compliance with internal sales processes, policies, and documentation standards.

Key Performance I