Job Description
The Head of Sustainability & Consumer Protection department will be responsible for developing and implementing sustainable business practices and initiatives in the bank. The role will involve creating strategies to reduce environmental impact, promote social
responsibility, and support the bank's long-term sustainable growth. They also lead efforts to ensure compliance with consumer protection laws and regulations, safeguarding customers' rights, and interests.
The role also leads compliance with consumer protection laws and regulations to safeguard customers’ rights and interests, and works with internal and external stakeholders to embed sustainability practices across the business and strengthen the Bank’s reputation as a
responsible corporate citizen.
Key
Result Areas:
• Lead
Business Continuity Process activities, coordinate across departments, manage
resources, present to senior management, and recommend improvements in line
with the regulatory environment.
• Apply
technical security concepts such as access controls and cryptography, and
conduct vulnerability, risk, and security audits of IT infrastructure.
• Apply
network and endpoint security principles, including firewalls, intrusion
prevention systems, VPNs, anti-virus, and anti-malware.
• Champion an inclusive,
innovative workplace culture and serve as the go-to person for stakeholder
management within and outside the organization.
• Develop
and implement enterprise-wide stakeholder management strategies, proactively
collaborating to drive business outcomes and resolve conflicts at all levels.
• Apply
strong knowledge of the banking industry, regulatory and compliance issues, and
financial products such as treasury management, trade finance, and capital
markets to develop solutions that meet customer needs and drive growth.
• Develop
and lead a comprehensive CSR strategy, building a culture of CSR, using it as a
competitive advantage, and staying ahead of emerging trends to drive positive
impact.
• Improve
records and archival management systems by sharing expertise, interpreting best
practices, and developing sound policies and procedures.
• Manage complex external
stakeholder relationships and regulatory environments, formulate communication
plans, manage public image and reputation, and handle crisis communication.
• Design and implement an
integrated enterprise risk management framework, managing risk identification,
assessment, and treatment at the Unit level.
Requirements
• Bachelor’s
degree in mass communications, Banking & Finance, Business Administration
or a related field
• At least 6 years of cognate experience
• Additional
academic qualifications are an added advantage.
• Relevant
professional qualification required (e.g. CIBN, CIPM, PMP)
Benefits
Competitive salary
