Job Description
The Consumer Lending Specialist is responsible for driving the sales and growth of the bank's consumer loan products by identifying prospective customers, assessing their financial needs, and facilitating the end-to-end loan application process. The role focuses on customer acquisition, portfolio growth, relationship management, and ensuring compliance with the bank's credit policies and regulatory requirements.
Key Responsibilities
• Prospect and acquire new customers for consumer loan products.
• Promote the bank's personal loans, salary advance, asset finance, and other retail lending solutions.
• Generate leads through field sales, referrals, partnerships, and customer engagement activities.
• Assess customers' financial needs and recommend suitable lending products.
• Guide customers through the loan application process and ensure all required documentation is completed accurately.
• Conduct Know Your Customer (KYC) and preliminary credit assessments in line with the bank's policies.
• Follow up on loan applications to ensure timely processing and disbursement.
• Build and maintain strong relationships with customers to encourage repeat business and referrals.
• Monitor loan portfolio performance and support collections by following up on overdue accounts where required.
• Achieve assigned monthly sales, disbursement, and portfolio growth targets.
• Prepare and submit daily, weekly, and monthly sales and performance reports.
• Ensure full compliance with regulatory requirements, internal policies, and risk management procedures.
Requirements
• Bachelor's degree or HND in Business Administration, Banking & Finance, Economics, Marketing, or a related field.
• 1–3 years of experience in consumer lending, retail banking, financial services, or direct sales is an advantage.
• Good understanding of retail lending products and credit processes.
• Strong sales, negotiation, and customer relationship management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze customer financial information and identify suitable lending solutions.
• Proficiency in Microsoft Office applications.
• Ability to work independently and achieve aggressive sales targets.
• Willingness to travel within assigned locations for customer acquisition and relationship management.
Key Performance Indicators (KPIs)
• Number of new loan customers acquired.
• Value and volume of loans booked.
• Monthly loan disbursement target achievement.
• Loan portfolio growth.
• Loan approval and conversion rate.
• Portfolio quality and delinquency rate.
• Customer retention and satisfaction.
• Cross-selling of other banking products and services.
• Compliance with KYC, credit, and regulatory requirements.
Pay: ₦130,000.00 - ₦150,000.00 per month
Work Location: In person
