Job Description
• InfoWARE is looking for ambitious and analytical graduates to join our Graduate Trainee Programme in Technical Account Management. This role offers hands-on experience supporting enterprise software used by financial institutions while building skills in customer success, product support, implementation, and business analysis.
Key Responsibilities
Customer Relationship Management
• Support customer enquiries and build positive relationships.
• Provide timely updates and coordinate with internal teams.
• Assist in ensuring customers have a great experience using InfoWARE solutions.
Product Support and Issue Resolution
• Log, track, and follow up on customer issues.
• Perform basic troubleshooting before escalating where necessary.
• Document issues and communicate progress clearly.
Implementation and Project Coordination
• Support software implementations, upgrades, and customer onboarding.
• Assist with UAT, training sessions, and go-live activities.
• Maintain implementation trackers and meeting notes.
Capital Markets / Product Domain Support
• Learn InfoWARE products and customer workflows.
• Understand the basics of trading, portfolio management, and investment operations.
• Support customers in using our solutions effectively.
Learning and Growth
• Participate in training and mentorship sessions.
• Build knowledge of enterprise software, APIs, business processes, and capital markets.
• Continuously develop technical and professional skills.
Required Skills and Qualifications
• Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, Accounting, Economics, Business Administration, or a related field.
• Must have completed NYSC or has started NYSC .
• Strong analytical, communication, and problem-solving skills.
• Good knowledge of Microsoft Office applications.
• Willingness to learn new technologies and work in a customer-facing role.
Nice-to-Have Skills
• Interest in fintech or Nigeria's capital markets.
• Basic understanding of databases, SQL, APIs, or software support.
• Internship or project experience in technology or financial services is an advantage.
Behavioural Requirements
• Customer-focused and eager to learn.
• Strong sense of responsibility and teamwork.
• Organised, detail-oriented, and proactive.
• Able to communicate effectively and manage multiple tasks.
Key Performance Indicators
• Quality of customer support.
• Timely resolution and follow-up of assigned tasks.
• Learning progress and technical development.
• Accuracy of documentation.
• Contribution to successful implementations and customer satisfaction.
Reporting Line
Reports to the Technical Account Manager, Customer Success Lead, Product Lead, or designated supervisor.
Suitable Candidate Profile
We're looking for graduates who are curious, driven, and passionate about technology and solving business problems. The ideal candidate is eager to build a career in enterprise software, customer success, and capital markets while making a meaningful impact for our customers.
Work Location: Hybrid remote in Lagos
