Job Description
Job Summary
We are looking for a proactive, creative, and customer-focused
Customer Engagement & Content Creator
to manage customer interactions while creating engaging digital content that drives brand awareness and audience engagement.
The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to create and edit compelling video content for digital platforms.
Location:
Lagos State, Nigeria
Applicants must reside on the Lagos Mainland or its environs. Preference will be given to candidates living within the Mainland for ease of accessibility and efficient service delivery.
How to Apply
Interested candidates should send their CV/Resume, a portfolio or links to previous video content (where available), and a brief cover letter explaining why they are a good fit for the role.
Application Subject:
Application for Customer Engagement & Content Creator
Only shortlisted candidates will be contacted.
Key Responsibilities
Customer Engagement
• Respond promptly and professionally to customer inquiries across WhatsApp, social media, email, and other communication channels.
• Assist users with onboarding, account-related issues, and general inquiries.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and feedback.
• Ensure a positive customer experience through timely and effective communication.
Content Creation
• Plan, create, shoot, and edit engaging video content for social media platforms.
• Produce promotional videos, tutorials, behind-the-scenes content, testimonials, and trend-based content.
• Add captions, transitions, graphics, and basic effects to enhance video quality.
• Collaborate with the marketing team to execute content campaigns and promotional initiatives.
• Stay up-to-date with social media trends and recommend creative content ideas.
Requirements
• Proven experience in customer service, customer engagement, or a related role.
• Proficiency in video editing tools such as CapCut, Adobe Premiere Pro, Final Cut Pro, or similar software.
• Strong understanding of social media platforms and content trends.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to multitask, prioritise tasks, and work independently.
• Creative mindset with keen attention to detail.
Preferred Qualifications
• Experience creating short-form video content for TikTok, Instagram Reels, and Facebook.
• Basic graphic design skills are an added advantage.
• Familiarity with CRM or customer support tools.
• Experience managing online communities or digital engagement.
Key Performance Indicators (KPIs)
• Customer response time and resolution rate.
• Customer satisfaction and engagement levels.
• Quality and consistency of video content produced.
• Video performance metrics (views, reach, engagement, and shares).
• Growth in online audience engagement.
• Timely completion of assigned tasks.
Skills & Competencies
• Excellent communication skills
• Creativity and storytelling ability
• Customer-centric mindset
• Video shooting and editing skills
• Time management and organisation
• Adaptability and problem-solving
• Teamwork and collaboration
• Attention to detail
What We Offer
• Competitive remuneration
• Opportunity for professional growth and development
• A collaborative and innovative work environment
• The opportunity to make a meaningful impact in a fast-growing organisation
