Job Description
We are Hiring: Sales Operations Associate
VivaJets is redefining private aviation in Africa. We're looking for a commercially sharp operator, aviation experience is not required. We want fresh perspective from professionals who've honed their skills in Aviation, FMCG, financial services, tech, logistics, consulting, or related fields, and are ready to apply that toolkit to a new world. You'll sit at the intersection of sales, operations, finance, maintenance and client experience.
Qualifications
• 1–5 years in sales, operations, or a related commercial role
• BSc in any relevant field
• Background in Aviation, FMCG, financial services, tech, logistics, consulting, hospitality or similar
• Fresh out of School candidates and Corp members will also be considered.
Required skills & competencies:
• Consultative selling, negotiation, and ability to close deals
• Clear, confident written and verbal client communication
• Pipeline management, attention to detail, multi-tasking
• Solutions-oriented under pressure and tight timelines
• Fast learner; comfortable in an unfamiliar industry
• High EQ, service ethic, HNW client management
• CRM tools, spreadsheets, communication platforms
• Genuine appetite to learn aviation basics on the job
Key responsibilities
• Qualify inbound enquiries: Handle all charter requests via phone, email, or platform promptly and professionally.
• Calculate and issue quotes: Sync with Operations to determine routing, flight hours, and costs; issue accurate charter quotes.
• Own the pipeline to close: Proactively follow up, overcome objections, and convert enquiries into confirmed bookings.
• Serve as client advisor: Be the client's primary point of contact with a solutions-first mindset throughout.
• Pre-flight coordination: Liaise with Operations and CAMO to confirm all flight-critical details and communicate these to clients before departure.
• Manage expectations proactively: Communicate changes, delays, or considerations before and after each flight.
• Payment confirmation: Coordinate with Finance to ensure invoices are issued and payments confirmed prior to departure.
• CRM and pipeline hygiene: Maintain accurate records of leads, quotes, follow-ups, and bookings to support reporting and revenue forecasting.
• Post-flight follow-up: Check in after each flight to gather feedback, resolve issues, and nurture repeat business.
Apply via bit.ly/SalesOPS
