Job Description
The Head of Project Management and Business Transformation Unit leads the delivery of strategic projects and drives enterprise-wide transformation within the insurance organization. The role ensures alignment with corporate objectives, regulatory requirements, and Nigeria’s insurance market dynamics.
The position oversees project management frameworks and key initiatives such as digital transformation, process optimization, product innovation, and customer experience improvement. It also focuses on modernizing core insurance operations, including underwriting and claims management, to enhance efficiency and service delivery.
Additionally, the role drives continuous improvement, ensures regulatory compliance, and collaborates across teams to manage risks and deliver measurable business value. The Head also leads change management efforts to support the successful adoption of new systems and processes.
Responsibilities :
• Project Management
• Process improvement & Operational Efficiency
• Data Analytics & Business Intelligence
• Customer Experience Transformation
• Stakeholder & Change Management
The position oversees project management frameworks and key initiatives such as digital transformation, process optimization, product innovation, and customer experience improvement. It also focuses on modernizing core insurance operations, including underwriting and claims management, to enhance efficiency and service delivery.
Additionally, the role drives continuous improvement, ensures regulatory compliance, and collaborates across teams to manage risks and deliver measurable business value. The Head also leads change management efforts to support the successful adoption of new systems and processes.
Responsibilities :
• Project Management
• Process improvement & Operational Efficiency
• Data Analytics & Business Intelligence
• Customer Experience Transformation
• Stakeholder & Change Management
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