Job Description
Department: Human Resources
Reports To: General Manager
Job Summary
The Human Resources Officer is responsible for managing all HR functions within the hotel, including recruitment, employee relations, performance management, and compliance with labor laws. The role ensures that the hotel maintains a productive workforce, promotes staff welfare, and supports overall operational efficiency.
Key Duties & Responsibilities:
Recruitment & Staffing:
• Manage end-to-end recruitment processes (job postings, interviews, selection, onboarding)
• Coordinate with department heads to identify staffing needs
• Prepare employment letters, contracts, and documentation
• Maintain a database of candidates and staff records
Employee Relations:
• Address staff complaints, grievances, and disciplinary matters
• Issue queries, warnings, and disciplinary actions when necessary
• Promote a positive work environment and staff engagement
• Serve as a link between management and employees
Performance Management:
• Monitor employee performance and conduct appraisals
• Support department heads in evaluating staff performance
• Identify training and development needs
Training & Development:
• Organize orientation programs for new employees
• Coordinate staff training and development initiatives
• Ensure employees understand hotel policies and procedures
HR Administration:
• Maintain accurate employee records and files
• Manage attendance, leave, and shift records
• Prepare HR reports (daily, weekly, monthly)
• Ensure proper documentation and compliance
Payroll & Benefits Support:
• Assist in salary processing and staff benefits administration
• Monitor staff attendance for payroll accuracy
• Handle leave management and records
Compliance & Policy Implementation:
• Ensure compliance with labor laws and hotel policies
• Develop and implement HR policies and procedures
• Support audits and inspections
Health, Safety & Welfare:
• Ensure staff adhere to health and safety regulations
• Handle workplace incidents and report accordingly
• Promote employee welfare programs
Key Performance Indicators (KPIs):
• Time taken to fill vacancies
• Staff turnover rate
• Employee satisfaction and retention
• Compliance with HR policies and labor laws
• Timeliness and accuracy of HR documentation
• Effectiveness in handling disciplinary issues
Requirements & Qualifications:
• Minimum of HND/BSc in Human Resources, Business Administration, or related field
• 2–5 years HR experience (hospitality experience is an advantage)
• Knowledge of Nigerian labor laws and HR best practices
• Membership in HR professional bodies (e.g., CIPM) is an added advantage
Skills & Competencies:
• Strong communication and interpersonal skills
• Conflict resolution and problem-solving ability
• Organizational and multitasking skills
• Attention to detail and confidentiality
• Proficiency in Microsoft Office
• Leadership and decision-making skills
Working Conditions:
• Fast-paced hotel environment
• May require extended working hours, including weekends
• Frequent interaction with staff and management
Personal Attributes:
• Professional and approachable
• Fair and firm in decision-making
• High level of integrity and confidentiality
• Proactive and result driven.
Work Location: In person
Reports To: General Manager
Job Summary
The Human Resources Officer is responsible for managing all HR functions within the hotel, including recruitment, employee relations, performance management, and compliance with labor laws. The role ensures that the hotel maintains a productive workforce, promotes staff welfare, and supports overall operational efficiency.
Key Duties & Responsibilities:
Recruitment & Staffing:
• Manage end-to-end recruitment processes (job postings, interviews, selection, onboarding)
• Coordinate with department heads to identify staffing needs
• Prepare employment letters, contracts, and documentation
• Maintain a database of candidates and staff records
Employee Relations:
• Address staff complaints, grievances, and disciplinary matters
• Issue queries, warnings, and disciplinary actions when necessary
• Promote a positive work environment and staff engagement
• Serve as a link between management and employees
Performance Management:
• Monitor employee performance and conduct appraisals
• Support department heads in evaluating staff performance
• Identify training and development needs
Training & Development:
• Organize orientation programs for new employees
• Coordinate staff training and development initiatives
• Ensure employees understand hotel policies and procedures
HR Administration:
• Maintain accurate employee records and files
• Manage attendance, leave, and shift records
• Prepare HR reports (daily, weekly, monthly)
• Ensure proper documentation and compliance
Payroll & Benefits Support:
• Assist in salary processing and staff benefits administration
• Monitor staff attendance for payroll accuracy
• Handle leave management and records
Compliance & Policy Implementation:
• Ensure compliance with labor laws and hotel policies
• Develop and implement HR policies and procedures
• Support audits and inspections
Health, Safety & Welfare:
• Ensure staff adhere to health and safety regulations
• Handle workplace incidents and report accordingly
• Promote employee welfare programs
Key Performance Indicators (KPIs):
• Time taken to fill vacancies
• Staff turnover rate
• Employee satisfaction and retention
• Compliance with HR policies and labor laws
• Timeliness and accuracy of HR documentation
• Effectiveness in handling disciplinary issues
Requirements & Qualifications:
• Minimum of HND/BSc in Human Resources, Business Administration, or related field
• 2–5 years HR experience (hospitality experience is an advantage)
• Knowledge of Nigerian labor laws and HR best practices
• Membership in HR professional bodies (e.g., CIPM) is an added advantage
Skills & Competencies:
• Strong communication and interpersonal skills
• Conflict resolution and problem-solving ability
• Organizational and multitasking skills
• Attention to detail and confidentiality
• Proficiency in Microsoft Office
• Leadership and decision-making skills
Working Conditions:
• Fast-paced hotel environment
• May require extended working hours, including weekends
• Frequent interaction with staff and management
Personal Attributes:
• Professional and approachable
• Fair and firm in decision-making
• High level of integrity and confidentiality
• Proactive and result driven.
Work Location: In person
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