Job Description
Company Description
Henriken Consulting is driven by a team of young, innovative, and solution-oriented professionals who are devoted to providing exceptional support to their clients. The company emphasizes the importance of delivering high-quality services and maintaining prompt responsiveness to ensure an outstanding client experience.
Henriken
Consulting’s commitment to excellence has positioned it as a trusted partner for businesses seeking impactful solutions. The client is a leading financial service partner that helps build enduring legacies for sustainable wealth creation in Africa. Having established a 30-year record of achievements in banking across Africa and beyond, their founders established a Pan-African platform focused on building a better financial future for Africa.
Today, the client businesses is entrusted with over $1billion of clients’ assets and are recognized as Nigeria's fastest growing investment managers. The purpose at the client Bank is to create a prosperous future for their clients and the African continent. The Bank is proud to be an Equal Opportunity Employer.
They enable an inclusive workplace by evaluating qualified applicants without discriminating against race, color, national origin, religion, sex, sexual orientation, gender identity, disability, and other statuses protected by law. Role Description
This is a full-time on-site role for a Relationship Manager based in Lagos.
The Relationship
Manager will manage and nurture client relationships, identify opportunities for client growth, and support customer needs to ensure long-term partnerships.
Responsibilities include maintaining customer satisfaction through effective communication, resolving client concerns, and offering tailored solutions to meet their goals.
Roles
Responsibilities • Develop strategies to identify new clients through market segmentation and apply different approaches in targeting and selecting clients • Establish relationships with product specialists and other internal stakeholders to customize product solutions for clients • Lead business development activities for top clients/partners • Maintain and cultivate long-term relationships with the customer, execute strategies for cross-selling and up-selling of products and services based on understanding of range of products and client analysis • Advocate for a solution or idea that is a win-win for the organization and customer.
• Review client acceptance, Know Your Customer (KYC) and onboarding procedures including handling client documents • Seek to improve customer metrics by applying benchmarks of customer management • Manage a customer-centric research program that integrates economic and industry trends into the analysis • Utilize knowledge of financial instruments to propose funding/ investment strategies as required • Upsell and cross-sell products and services to clients.
• Research and pursue new business opportunities • Cross-sell products by leveraging on FI relationships including coordinating with other business units and product specialists to market organization's products and services for customized solutions • Enhance clients' experience by providing timely information and advice to address their financial needs • Handle High Net Worth clients by monitoring financing plans, coordinating, and resolving conflicts and managing expectations of involved parties. Qualifications
• Bachelor’s degree in business administration or similar field • Minimum of seven years relationship management experience in the Banking Sector • Ability to build and maintain client and business relationships • Excellent communication and interpersonal skills • Leadership and team management skills.
• Account management expertise • Customer management and negotiation skills • Ability to recognize and exploit business opportunities • Strong Analytical skills • Good conflict resolution and problem- solving skills • High level of communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong presentation skills • Business Environment Analysis • Business Negotiation • Client Investment Suitability • Credit Assessment • Customer Acceptance Checking and Onboarding • Customer Acquisition Management
Henriken Consulting is driven by a team of young, innovative, and solution-oriented professionals who are devoted to providing exceptional support to their clients. The company emphasizes the importance of delivering high-quality services and maintaining prompt responsiveness to ensure an outstanding client experience.
Henriken
Consulting’s commitment to excellence has positioned it as a trusted partner for businesses seeking impactful solutions. The client is a leading financial service partner that helps build enduring legacies for sustainable wealth creation in Africa. Having established a 30-year record of achievements in banking across Africa and beyond, their founders established a Pan-African platform focused on building a better financial future for Africa.
Today, the client businesses is entrusted with over $1billion of clients’ assets and are recognized as Nigeria's fastest growing investment managers. The purpose at the client Bank is to create a prosperous future for their clients and the African continent. The Bank is proud to be an Equal Opportunity Employer.
They enable an inclusive workplace by evaluating qualified applicants without discriminating against race, color, national origin, religion, sex, sexual orientation, gender identity, disability, and other statuses protected by law. Role Description
This is a full-time on-site role for a Relationship Manager based in Lagos.
The Relationship
Manager will manage and nurture client relationships, identify opportunities for client growth, and support customer needs to ensure long-term partnerships.
Responsibilities include maintaining customer satisfaction through effective communication, resolving client concerns, and offering tailored solutions to meet their goals.
Roles
Responsibilities • Develop strategies to identify new clients through market segmentation and apply different approaches in targeting and selecting clients • Establish relationships with product specialists and other internal stakeholders to customize product solutions for clients • Lead business development activities for top clients/partners • Maintain and cultivate long-term relationships with the customer, execute strategies for cross-selling and up-selling of products and services based on understanding of range of products and client analysis • Advocate for a solution or idea that is a win-win for the organization and customer.
• Review client acceptance, Know Your Customer (KYC) and onboarding procedures including handling client documents • Seek to improve customer metrics by applying benchmarks of customer management • Manage a customer-centric research program that integrates economic and industry trends into the analysis • Utilize knowledge of financial instruments to propose funding/ investment strategies as required • Upsell and cross-sell products and services to clients.
• Research and pursue new business opportunities • Cross-sell products by leveraging on FI relationships including coordinating with other business units and product specialists to market organization's products and services for customized solutions • Enhance clients' experience by providing timely information and advice to address their financial needs • Handle High Net Worth clients by monitoring financing plans, coordinating, and resolving conflicts and managing expectations of involved parties. Qualifications
• Bachelor’s degree in business administration or similar field • Minimum of seven years relationship management experience in the Banking Sector • Ability to build and maintain client and business relationships • Excellent communication and interpersonal skills • Leadership and team management skills.
• Account management expertise • Customer management and negotiation skills • Ability to recognize and exploit business opportunities • Strong Analytical skills • Good conflict resolution and problem- solving skills • High level of communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong presentation skills • Business Environment Analysis • Business Negotiation • Client Investment Suitability • Credit Assessment • Customer Acceptance Checking and Onboarding • Customer Acquisition Management
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