Scheduling & Customer Support Virtual Assistant

Nigeria Full-time Undisclosed
Job Description
This a Full Remote job, the offer is available from: Africa

Overview

Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.

We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination.

This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding.

Key Responsibilities

Scheduling & Coordination (CORE)


Schedule swim instructors across multiple Florida regions


Ensure efficient route planning (minimize travel time between lessons)


Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)


Make quick scheduling decisions in real-time

Customer Communication


Answer inbound calls professionally


Respond to parents via phone, SMS, and email


Maintain a high-level customer service tone at all times


Handle follow-ups and inquiries promptly

System & Admin Support


Work within Go High Level (GHL) for:


Scheduling


Communication


Payments tracking


Use internal app to manage operations


Send messages, flyers, and updates to clients

Requirements (MUST-HAVES)


3–4+ years experience in admin, scheduling, or operations


Strong English communication (spoken + written)


Comfortable handling phone calls with US clients


Ability to work fast under pressure (real-time scheduling)


Highly tech-savvy and quick learner


Strong organizational + problem-solving skills

Nice-to-Haves


Familiarity with US geography (especially Florida)


Experience with Go High Level (GHL)


Customer service background (bonus if dealing with parents)


Mature, relatable personality (e.g. can confidently handle “difficult” clients)

Not a Fit If:


You need constant guidance or training


You struggle with fast-paced environments


You have a strong accent that may cause communication friction


You are junior / entry-level

Growth Opportunity


High potential to move from Part-Time → Full-Time quickly


Opportunity to support a growing franchise network

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

This offer from "Assist World" has been enriched by Jobgether.com and got a 77% flex score.
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Job Snapshot
  • Posted: Apr 26, 2026
  • Job Type: Full-time
  • Location: Nigeria
  • Source: External