Head Client Services and Experience

Role Description
• This is a full-time, on-site role for a Head of Client Services and Experience based in Lagos.
• Responsibilities include leading and managing client service strategies, building and maintaining strong business relationships, overseeing account management activities, and fostering a customer-centric approach.
• Additionally, the role involves managing and leading a team to ensure exceptional client experiences while promoting organizational goals.

Qualifications
• Expertise in Client Services and Business Relationship Management
• Strong skills in Account Management to ensure client satisfaction and engagement
• Proficiency in Team Management and Team Leadership to motivate and guide a team effectively
• Exceptional communication, problem-solving, and interpersonal skills
• Demonstrated ability to create and implement client-focused strategies
• Proven experience in a leadership or management role is preferred
• Bachelor's degree in Business Administration, Management, or a related field