Contact Centre Agent

Job Title: Contact Centre Agent
Locations: Lagos,
Industry: Financial Services / Fintech

We are seeking a highly motivated and customer-focused Contact Centre Agent to join our team. As a Contact Centre Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

KEY RESPONSIBILITIES
• Handle inbound and outbound customer calls professionally
• Respond to customer enquiries, requests, and complaints
• Provide accurate information on products and services
• Resolve customer issues efficiently and escalate when necessary
• Maintain proper documentation and records of customer interactions
• Adhere to contact centre policies, procedures, and service level agreements
• Ensure confidentiality and data protection at all times
• Stay updated on banking products and services

REQUIREMENT

BSc degree 2:2 only.

Excellent communication and customer service skills

- Fluent in English (additional languages an advantage, especially Hausa)

Letting customers know about additional products or services that might benefit them

Work Schedule:

Flexible

Hybrid - 3 working days and 2 days off

Shift Position- work for 8 hours a day.

Location:Lekki Oniru , Lagos Nigeria

Salary: 101,000

Employment Type: Permanent

Other Benefit:

Staff Bus

HMO

Pension

13th Month

Job Type: Full-time

Pay: From ₦101,000.00 per month