Job Description
1. Manage a customer service team of over 300 people, ensuring smooth team operations, resolving various customer issues, and building a customer service experience brand.
2. Optimize customer service channels and end-to-end team operations through analysis of customer complaint data, improving service efficiency and enhancing return on investment.
3. Collaborate across departments to efficiently resolve customer complaints and continuously improve processes to enhance handling efficiency.
4. Conduct regular industry analysis to benchmark and improve OPay's overall customer service level.
2. Optimize customer service channels and end-to-end team operations through analysis of customer complaint data, improving service efficiency and enhancing return on investment.
3. Collaborate across departments to efficiently resolve customer complaints and continuously improve processes to enhance handling efficiency.
4. Conduct regular industry analysis to benchmark and improve OPay's overall customer service level.
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