Job Description
Job summary
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving issues efficiently, and delivering a positive customer experience across all communication channels. This role requires strong communication skills. Training will be provided.
Min Qualification: High School (S.S.C.E) Experience Level: No Experience Experience Length: No Experience/Less than 1 year
Job descriptions & requirements
Responsibilities:
• Respond to customer inquiries via phone and chat.
• Resolve customer complaints in a professional and timely manner.
• Process orders, returns, refunds, and exchanges.
• Maintain accurate customer records.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure issue resolution.
• Meet or exceed customer satisfaction and performance metrics.
• Maintain knowledge of company products, services, and policies.
Requirements:
• Minimum SSCE.
• No experience/less than 1 year of experience in a similar role.
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving issues efficiently, and delivering a positive customer experience across all communication channels. This role requires strong communication skills. Training will be provided.
Min Qualification: High School (S.S.C.E) Experience Level: No Experience Experience Length: No Experience/Less than 1 year
Job descriptions & requirements
Responsibilities:
• Respond to customer inquiries via phone and chat.
• Resolve customer complaints in a professional and timely manner.
• Process orders, returns, refunds, and exchanges.
• Maintain accurate customer records.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure issue resolution.
• Meet or exceed customer satisfaction and performance metrics.
• Maintain knowledge of company products, services, and policies.
Requirements:
• Minimum SSCE.
• No experience/less than 1 year of experience in a similar role.
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