Job Description
Job summary
The Business Transformation Project Manager audits, modernizes, and automates internal operating structures to support rapid business scaling. This professional designs efficient workflows, eliminates operational bottlenecks in the loan lifecycle, and implements process automation to lower overall cost-to-serve.
Min Qualification: Degree Experience Level: Mid level Experience Length: 4 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nigeria
Job descriptions & requirements
Responsibilities:
• Process Mapping: Analyze and map out existing banking processes across credit underwriting, account opening, customer service, and verification branches.
• Automation Engineering: Identify tasks suited for Robotic Process Automation (RPA), system integrations, and digital documentation workflows.
• Cross-Functional Execution: Lead transformation projects by coordinating across product, risk, legal, and operations divisions.
• Change Governance: Design operational playbooks, staff training schedules, and system-adoption metrics to ensure process upgrades stick.
• Efficiency Analytics: Track operating costs and Turnaround Times (TAT) to measure the explicit financial impact of operational changes.
Requirements:
• Minimum of a Bachelor’s degree in business Strategy, Operations Management, Engineering, or a related field. Lean Six Sigma or PMP certification is preferred.
• Minimum of 4–6 years of experience in management consulting, business architecture, or operations re-engineering within financial services or tech companies.
• Mastery of process mapping software (Lucidchart, Visio), strong data analysis, and advanced stakeholder management skills.
