Job Description
The Sales Officer – Fixed Line is a high-energy, frontline executive position focused on customer acquisition, relationship management, and revenue retention within a designated residential cluster or estate. This is a 100% direct, door-to-door, field sales role requiring an aggressive self-starter. You will handle the entire sales pipeline from cold calling and prospecting to payment collection, customer onboarding, and lifecycle management, ensuring subscription revenue targets are met consistently.
Key Responsibilities
• Conduct extensive daily cold calling, door-to-door mapping, and prospecting within designated home estates and commercial clusters to build a robust sales funnel.
• Manage the complete sales cycle: prospect identification, product description, Customer Application Form (CAF) sign-up, payment collection, and coordinating with tech teams for final broadband installation.
• Pitch to and build lasting relationships with Estate Facility Managers to grant access for neighborhood marketing activations; appoint and manage Sub-Sales Agents (SSAs) to scale lead generation.
• Act as the first point of contact for onboarded clients; liaise directly with customer care to facilitate easy data recharges and fast-track complaint resolutions to keep churn low.
• Track local competitor presence, downtime, and tariff adjustments within your assigned territory. Submit detailed daily sales logs and pipeline updates to the ASM.
Requirements & Qualifications
• Bachelor’s degree in Business Administration, Business Management, Statistics, or a related quantitative field.
• 2–3 years of direct, frontline sales experience exclusively within a Nigerian ISP, Telecom, or MVNO operator (e.g., ipNX, Coollink/ISN, Cobranet, FibreOne, VDT, Swift, Smile, Airtel, MTN, MainOne, etc.).
• Verifiable background only in direct field sales, door-to-door pitches, cluster marketing, and aggressive cold calling. (Retail counter or telesales experience will not be considered).
• Deep knowledge of residential estates and business clusters on Lagos Island
• High energy, stable career history (no frequent job-hopping), exceptional time management, and the ability to work independently in a challenging field environment.
